Job Description:
EAST CENTRAL COLLEGE has an opening for a full-time Student Services Specialist for Student Development Administrative Support. This position responsible for providing students, visitors, faculty, departments, and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of enrollment services, advising & career, financial aid, registration, wellness services, and other processes administered by the Division of Student Development.

MINIMUM QUALIFICATIONS: (A comparable amount of training, education or experience may be substituted for the minimum qualifications.) 
Associate Degree or equivalent; one year related experience.

ESSENTIAL TASKS:(Employee must be able to perform the following essential functions to the satisfaction of the employee’s supervisor.)

• Serve as first point of contact for new students and community members, in person, online or by telephone, by disseminating college information including academic programs, enrollment processes, and financial services.
• Provide enrollment and general information services to prospective students to facilitate recruitment/retention efforts.
• Provide information related to campus and community resources as appropriate to the individual student, faculty, staff, or community member.
• Refer and triage students and visitors to appropriate college personnel in Student Development as well as other divisions, departments, offices, and locations, according to established protocol, by assessing the students and visitors’ needs and reasons for their visits.
• Work with students, parents, and college personnel to explain financial aid programs and scholarships, as well as financial aid processes.
• Assist students in understanding course offerings, adding, dropping, waitlisting, auditing, and withdrawing from courses.
• Provide students with information regarding residency for accurate Tuition and Fees rates.
• Assist students with online services, including the student portal and online processes.
• Screen and assist students to schedule appointments for advisors, navigators, counselors, financial aid, and/or other division staff.
• Issue and re-issue student ID cards.
• Respond to and direct incoming Student Services emails to other Student Development departments and other college divisions and departments.
• Implement Communication Plan for each semester to notify students via phone, email, and text regarding Priority Deadline of Financial Aid Documentation and Tuition and Fee Deadline.
• Assist with campus events (ie, orientations; open registrations on campus and at satellite sites, college fairs, commencement) and other special projects, as requested.
• Assist in departmental communication with students using phone, electronic formats, and physical mailings.
• May provide assistance with testing accommodations for students with disabilities by providing comfortable, quiet, and secure testing environment.
• Organize and maintain confidential data and electronic filing systems.
• Prepare and maintain and reconcile reports using Maxient, Colleague, and Informer.
• Perform assigned responsibilities, and other related duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

View full job description here.

Benefits:  ECC offers a comprehensive benefits package which includes medical, dental, vision and life insurance with no premium cost to the employee for employee only coverage. Missouri Public School Retirement System benefits, generous paid leave, ECC tuition waiver for self and immediate family and tuition reimbursement benefits for employee.

Salary will be commensurate with experience. Position is a level 104. Salary schedule can be viewed here.   

East Central College is an Equal Opportunity Employer.

https://app.hiremojo.com/mojo/ce/505620937/East-Central-College/Missouri/Union/Administrative-and-Customer-Service-Representative#/