Informational Technology Position - St. Joseph School District
Position: Informational Technology Position
Subject Area: (none)
Job Title: Help Desk Technician
Job Location: St. Joseph, MO School District
Beginning: Immediately
Deadline: Open until filled **
District: St. Joseph School District
St. Joseph, MO 64501
Telephone: 816-671-4000 EXT 172
Email:
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Job Description:
The St. Joseph, MO School District has an immediate opening for a Help Desk Technician.  PLEASE APPLY THROUGH OUR DISTRICT WEBSITE: https://stjoe.tedk12.com/hire/index.aspx**.  If you have any questions please contact:  
SJSD Human Resources - 816-671-4000 or visit our website at: http://www.sjsd.k12.mo.us

EOE
Qualifications:
   Experience and training in troubleshooting and providing help desk support with good problem solving skills. Team player with excellent communication skills able to adapt and be customer service oriented. Must be able to lift 45 lbs.
 
FLSA:  Non-exempt
Salary Schedule: Technology Specialists Salary Schedule
Direct Report:  Supervisor of Information Technology
Terms of Employment:  12 month
 
Essential Job Functions:
  • Provide helpdesk support and resolve problems to the end user’s satisfaction in person, on the phone, or via remote support.
  • Provide a high level of quality, friendly, customer service
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Gather additional information on user-submitted help desk tickets as needed for the purpose of resolving problem.
  • Escalate help desk tickets to appropriate department personnel as needed.
  • Practices ethical behavior in the protection of user privacy and confidentiality.
  • Assigns devices to new employees and assits them with initial use and account setup.  Provides new staff with contact information for help desk and building tech.
  • Assesses the operation of computer hardware, software applications, and electronic equipment for the purpose of ensuring hardware and software is in proper working order.
  • Diagnoses hardware and software failures for the purpose of identifying repair and replacement needs.
  • Participates in school and departmental meetings, workshops, and trainings for the purpose of conveying and/or gathering information required to perform job functions.
  • Prepares written materials (e.g. status reports, instructions, user guides, etc.) for the purpose of documenting activities, and providing an up-to-date reference and audit trail.
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. 
Employee Behavior and Conduct:
District employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact, both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.
 
EOE
 
 

** District reserves the right to close any Job Posting when a suitable applicant has been found before the deadline date.
**** REAP Applicants: If you want to notify the school district of your interest in this job, click here.

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