Director - Rockwood School District
Position: Director
Subject Area: (none)
Job Title: Director Technical Support Services
Job Location: Babler Campus - Technology Department
Beginning: Jul 01, 2019
Deadline: May 19, 2019**
District: Rockwood School District
Eureka, MO 63025
Telephone: 636-733-2038
Job Description:
The Rockwood School District is accepting applications for the position of Director Technical Support Services.  This position reports directly to the Chief Information Officer. 
  • Serves as the Alternate Information Security Officer for the district.
  • Maintains policies/regulations and procedures related to information security.
  • Leads the Internal Audit/Incident Handling Team in daily activities.
  • Leads strategic planning for Technical Support Services.
  • Oversees the implementation and maintenance of technical components of the district’s information security plan
  • Manages the Help Desk and Technical Support Services supervisors.
  • Ensures service requests are documented, tracked and resolved.
  • Monitors service requests to ensure support goals are met.
  • Communicates with end user management to ensure satisfaction with support services.
  • Serves as a primary point of contact for district-wide technology maintenance and outage notifications.
  • Develops and maintains technical support documentation.
  • Ensures technical staff training needs are identified and met.
  • Provides overall Project Management for system projects.
  • Four-year degree from an accredited college or university.
  • Experience in a school setting or similar environment preferred.
  • Five (5) or more years’ experience in Information Technology.
  • Three (3) or more years in a customer service role and strong customer service orientation.
  • One (1) or more years in a supervisory role.
  • Knowledge of desktop, server, and infrastructure support functions.
  • Knowledge of Microsoft and Google products.
  • Technical certifications preferred. 
  • Project management knowledge and experience.
  • Excellent written and verbal communication skills.
Competitive salary and benefits
Starting Date:  July 1, 2019
260 Day Contract
Screening to begin: May 19, 2019
All applicants need to complete an administrative online application at: 
External applicants need to attach the following to your online application:  letter of interest stating salary expectations, resume, and copy of your current certification.  
Internal to Rockwood applicants need to attach the following to your online application:  letter of interest and resume.

** District reserves the right to close any Job Posting when a suitable applicant has been found before the deadline date.