Informational Technology Position - Mary Institute and St. Louis Country Day School
Position: Informational Technology Position
Subject Area: (none)
Job Title: Technology Support Specialist - Apple Concentration
Job Location: MICDS, 101 N Warson Road, St. Louis, MO 63124
Beginning: Immediately
Deadline: Mar 29, 2019**
District: Mary Institute and St. Louis Country Day School
St. Louis, MO 63124
Telephone: 314-995-7417
Share:
Job Description:
JOB SUMMARY
Under the direction of the Technology Support Supervisor, supports technical information solutions, and provides first-level technical information systems support to the school community. Resolves moderately complex technical problems and may provide functional direction to student employees. Strong Mac skills including but not limited to desktop, networking on a windows network, and MacOS/iOS device management.

ESSENTIAL FUNCTIONS
• Analyses and solves hardware/software and network issues on both PC and Macintosh platforms for students, faculty, and staff.
• Analyzes and resolves problems on complex computer applications and systems and provides a wide range of in-depth technical assistance to faculty and staff. • Installs and updates software per licensing requirements.
• Provides individual and/or group instruction and training to students, faculty, and staff on computer technologies, as appropriate.
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems. Participates in professional development activities, as appropriate.
• Provides general and in-depth technical guidance, assistance, and maintenance support to end users, as requested, on diverse software applications, operating systems, and hardware systems. Maintains a high standard of customer service in dealing with and responding to questions.
• Maintains applicable records including user lists, user accounts and security, and equipment inventory.
• Maintains classroom, auditorium, and meeting room audiovisual systems.
• Trains and supervises student employees, as appropriate.
• Other projects and responsibilities may be added at the School’s discretion.

JOB REQUIREMENTS AND QUALIFICATIONS
• Computer related associate or technical degree required. Technology certifications and bachelor’s degree preferred.
• Knowledge of network and computer hardware, including Macintosh and PC.
• Some experience with Mac and iOS deployment Tools – Examples: Munki for Managing Mac or an equivalent or an MDM solution like Zulu Desk or Microsoft Intune or an equivalent.
• Experience with Apple products on an enterprise network – joining Apple products to a Domain.
• Building Apple Images and deploying them on multiple computers.
• Experience with Apple Device Enrollment Program – DEP and Apple School Manager.
• Strong application support experience with Microsoft Office.
• Ability to communicate effectively, both orally and in writing.
• Willingness to work additional hours during peak periods.
• Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.
• Ability to work independently or as a central figure on a multi-functional team.
• Ability to work and succeed in a multi-cultural, collaborative peer-oriented environment.
• Goals and results oriented with a high level of initiative, dependability, and self-motivation.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of computer security procedures and protocol.
• Ability to analyze complex computer problems and provide solutions.
• Ability to investigate and analyze information and draw conclusions.

OTHER INFORMATION
• A criminal history and background check is required and must be successfully completed.
• Generally, works in standard office conditions and climate.
• May work at a desk and computer for extended periods of time.
• Exposed to visual display terminal for prolonged periods.
• Dexterity and precision required in the operation of a computer.
• Light physical activity. Work may involve lifting and transporting equipment across campus.
• Flexibility to include some evening and weekend work.

** District reserves the right to close any Job Posting when a suitable applicant has been found before the deadline date.

back