Informational Technology Position - Whitfield School
Position: | Informational Technology Position |
Subject Area: | (none) |
Job Title: | Tech Support Specialist |
Job Location: | The Whitfield School, 175 S. Mason Rd. St. Louis, MO 63141 |
Beginning: | Jan 29, 2025 |
Deadline: | Open until filled ** |
District: | Whitfield School |
St. Louis, MO 63141 | |
Telephone: |
314-415-1229 |
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Job Description:
Position Overview
The tech support specialist is a vital part of The Whitfield School's technology team, providing end-user support with minimal supervision. This role involves basic troubleshooting, exceptional people skills, and the ability to support faculty, staff, and students. The Specialist will manage the ticket system and handle the setup and movement of TVs and projectors for various events. The tech support specialist reports to the director of technology. The desired start date for this role is May 30, 2025.
Responsibilities Overview
Compensation
Position Overview
The tech support specialist is a vital part of The Whitfield School's technology team, providing end-user support with minimal supervision. This role involves basic troubleshooting, exceptional people skills, and the ability to support faculty, staff, and students. The Specialist will manage the ticket system and handle the setup and movement of TVs and projectors for various events. The tech support specialist reports to the director of technology. The desired start date for this role is May 30, 2025.
Responsibilities Overview
- Runs the IT helpdesk located in our school library on days school is in session (8:00AM-4:00PM)
- Provide basic tech support for PCs and some MacBooks
- Assists with AV across campus during and after school
- Daily assembly AV setup: Prepare and manage AV equipment for daily assemblies
- Event AV setup: Set up AV equipment for on-campus events
- Printer monitoring: Monitor printers and contact vendors for support as needed
- Warranty administration: Administer warranties for PCs under lease agreements
- Tech supplies management: Monitor and order tech supplies to ensure availability
- Create user accounts
- Assist the director of technology with supporting AD, AAD, and Google Suite
- Ticket submission: Submit tickets for Tier 2 support needs with vendors
- High school diploma or equivalent high school certification; associates degree preferred
- Experience providing desktop support, ideally in a school setting
- Accountability and punctuality
- Customer service minded with the ability to interface with adults and students alike
- Ability to prioritize without direct supervision
- Superior written and oral communication skills
- Familiarity with computing platforms, office productivity software, procedural documentation, system administration, system integration, and system upgrades
- Climate controlled help-desk style environment within a school that serves students in grades 6-12
- Ability to work on call
- Typically sitting at a desk or table
- Repetitive wrist, hand or finger movement (PC typing)
- Lifting of at least 25 lbs
- Moving carts and equipment around campus (elevator accessible)
- Full-time eligible with typical hours being 8:00AM-4:00PM, Monday-Friday*
- Overtime pay eligible for evening events (on average, 1-2 times/month)
- Full health benefits and sick time starting from day one
- Six weeks of vacation: Four weeks for school recesses during Winter Break and Spring Break, and two weeks of self-directed vacation in the first year
- Retirement plan available
- Lunch provided daily
- Breakfast provided every Friday
Compensation
- Hourly: $23.37 - $36.19
- The salary range reflects base salaries paid within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
- A cover letter expressing their interest in this particular position;
- Résumé
** District reserves the right to close any Job Posting when a suitable applicant has been found before the deadline date.